Together, we are developing the largest and most inclusive phone, chat, and text-based mental health peer-support network in California’s history. We believe all people deserve equity, safety, and dignity in their journey toward mental wellness and strive to support all Californians in need through low-barrier, individualized, strengths-based, voluntary support.
Partnerships across our corner of the continuum of care ..
Telemental Health & Emotional
(THE) Support Coalition of California
THE Support Coalition is a broader collaborative of telephonic, web chat, and text-based services throughout California, many of whom provide upstream crisis prevention and emotional support services.
With the goal of helping to form a Warm Line Federation, THE Support Coalition of California will provide support and development to establish and strengthen peer-run warm line programs across the state of California.
Current Members
Leaders from CCIUH, NAMI OC, MHACC, Hugspace, Code Tenderloin, Call Blackline, CA Warmline, La Línea de Apoyo Emocional at our second annual Warmline Leadership Summit, May 2025.
Warmline Model Practices
How are [peer-operated] warmlines different from other helplines, crisis lines, and non-peer-run emotional support programs?
How do warmlines prioritize both program sustainability and the wellness of their peer staff?
Are peer staff, non-coercive services, and maintaining Peer Values essential elements that make a line a warmline? (Spoiler alert: yes!)
These guidelines are intended to inform the design and improvement of warmline programs, define and describe what makes a program a “warmline”, and document model elements of warmline programs.
These were determined by a consensus of warmline program leaders with decades of combined subject matter expertise, practical operational experience, and lived and living experience–we welcome your feedback. This is a living document and will be revised and replaced as our clearinghouse of guidance develops in our community of practice.
